Centrex - Hosted PBX

O·R·P Telephony’s hosted PBX enables business customers to have access to next generation telephony features and the management control of a PBX without the upfront costs and support overhead of a traditional installed PBX system.

Unlike legacy PBXs, where features are limited to premises-based users, Hosted PBX features are supported across multiple sites. This capability allows users to forward voice mails or transfer calls anywhere in the organization using private dial plans.

System Features
Free Internet Phone Calls	Discounted Calls to PSTN
Number for Incoming Calls	CLI Mapping for outgoing calls
Virtual Switchboard	Direct Extension Dialling
Voicemail-to-Email	Fax-to-Email
Call Forwarding	Group Ringing
Call Hold	Call Transfer
3-Way Calling	Music / Message on Hold
End User Control Panel	Administrator Control Panel

Free Internet Phone Calls

Internet calls (VoIP user to VoIP user) are free. Enable your co-workers so that you can talk to them without charge, whether they are in the next room, building, city or on the other side of the world - they are just one extension away!

Discounted Phone Calls

Calls can be made to normal, PSTN (Public Switched Telephone Network) phones and mobile phones, wherever they are, at highly discounted rates.

Incoming Numbers (DIDs)

Each account is issued with an 0845 Direct Inward Dial (DID) number that can handle over 200 simultaneous calls. Typically the 0845 number is directed to your Virtual Switchboard (Auto Attendant), which manages the call and transfers the caller to their chosen department or extension number. We can also issue UK Geographic numbers as well as international DID numbers.

CLI Mapping for outgoing calls

The CLI or number that is presented to "called" parties, can be set as an account default or varied on an extension by extension basis.

Virtual Switchboard

The Virtual Switchboard (or Auto Attendant) typically answers incoming calls to your main 0845 number and then routes them according to your requirements. The service can be time- and date- dependent such that out-of-hours callers will hear a different message to callers who are calling during working hours. The Virtual Switchboard is configured via a web interface, enabling changes to be made to the system at any time and from any internet connection.
Call 0845 229 7000 to hear it now!

Direct Extension Dialling

Dial any extension directly from the Virtual Switchboard.

Voicemail and Voicemail-to-Email

Each and every extension has its own configurable and customisable voice mail service. Voice messages can be accessed online, replayed over the phone, or forwarded to your email inbox.

Fax-to-Email Number

The Virtual Switchboard will answer fax calls and email an Acrobat .pdf file of the fax to a defined email address.

Call Forwarding

Each and every extension can be set to forward calls if that extension is busy or unanswered. A list of multiple forwards can be specified (up to five) which will be tried in turn (or selected at random). If all available forwards are also busy or unanswered the extension can then route the call to voicemail (see above). These forward settings can vary from extension to extension, and are fully configurable online.

Group Ringing

The system can be set so that defined phones will ring on incoming or forwarded calls, with the call connecting to the extension that answers first.

Call Hold

You can place a call on hold by tapping the receiver hook button, or by pressing the "hold" button, depending on what VoIP phone (hardware of software) you are using.

Call Transfer

You can transfer a call to a user within the company on another VoIP extension, or to an external user on a normal telephone number. Most VoIP phones can transfer in both a "blind" or an "attended" fashion (where you talk to the receiving party before transferring the call).